Video Assistance
Video problems are probably the most complex issue to assist with. From personal computer settings, software adjustments and bugs, finding and diagnosing Video issues can be a real challenge. Below we have put together some common and useful tips to assist you with finding and correcting video problems.
Your videos will not play!
First, just like your ISP would request if you called them with issues, we ask that you restart your computer AND reboot your Internet. Often, this can clear up loading issues or major video lag problems.
Why do I get sent to an upgrade page when I try to watch a video?
This is because you are not a monthly subscriber, you have purchased a trial/event membership. Trial/Event memberships do not allow the viewing of videos. However, it allows you to look at the image sets that accompany the video to preview everything before you purchase a monthly membership.
What software is needed to view your videos?
All of our videos can be viewed through the most current Windows Media Player. By visiting the Windows Update Center you can be sure to have the most recent Windows Media Player and other updates which may correct software related Video issues.
If you continue to experience issues with Windows Media Player, please download VLC Media Player.
For MAC users, all our videos can be played on QuickTime. For best results please make sure you have the most recent version installed.
Still not loading, now what?
Make sure you don’t have a Virus or some type of Spyware infecting your machine. AVG Offers a great Free Anti-Virus product and Spybot Search and Destroy is great for any spyware/muckware issues.
If you haven’t already done so, try re-installing your Windows Media Player. This can sometimes correct driver and codex issues along with possible file ownership problems.
If all else fails, contact us and we will try to help work through the problems with you.
How do I download Movies?
You must have an account to download content. Unless otherwise stated all videos are available to download once (1) and within five (5) days of purchase from your account page and or email link. Or that content link is set to the account email address, and only that email/account can download the content.
Payments are linked to email address and must match. If your PayPal or other form of payment emails are different from the PNW Porn account you may not be able to download content. This is to prevent unauthorized downloads or sharing of links.
PC/MAC: Once you’ve purchased a video, you will be given a download link/file. You will have 4 days to download the file. Save File As Is or you can rename it if you want. All downloaded movies have a codex and meta data that track if it is uploaded to another site (that info is not accessible to us while on your computer).
The video stutters or buffers excessively while trying to play.
Answer 1: Some of our Movies, are very large full-length movies. If you are not able to stream the video then we recommend you download the video to your Computer.
Answer 2: You can increase the Buffer time for Windows Media Player. This may make the video load slower/buffer more at first but it will ensure a continuous playback of the video/movie.
Personal Computers:
- Open Windows Media Player, then click Tools located on the Media Player toolbar.
- Select the Options from the dropdown, then click the Performance tab.
- Select Buffer then increase the time to 15-30 seconds or higher.
- Click Apply, then OK, then close and restart Windows Media Player.
MAC Computers:
- Open Windows Media Player, then click Preferences.
- Select Network Settings then Buffer and increase the buffer time to 15-30 seconds or higher.
- Click OK, then close and restart Windows Media Player.
More Windows Media Player Help:
You can use Bandwidth Speed Test to help get an idea at how fast your Internet connection is. For instance my speed is 7.6 megabits per second. That is on the higher side of average.
Windows Media Player is required to view our videos. Download the latest version of Windows Media Player, or download Windows Media Codec.
MAC USERS: We recommend you Download Windows Media Player for MAC!
Still having playing our videos? Then please Contact Our Support Staff for direct one on one help.
