Overview
We are a digital download and subscription platform. We do not offer refunds on downloaded products or subscriptions once used (downloaded) or redeemed (subscription). All sales are final, unless otherwise stated.
We offer a third party service to models as an agency. See below.
Refunds
We only grant refunds based on site related failure or issues. If you are having trouble downloading or viewing content please review our Playback FAQ
Digital Downloads & Subscriptions
All sales are final unless otherwise stated. Every subscription comes with a notification email before renewal date. Please add our email to your trusted addresses. If you wish to not have auto pay/renew on and cancel before your next subscription date, please update your profile dashboard or contact us support@pnwporn.com
Please note that if you choice to cancel your subscription you will loose all downloaded content in your profile/account. You will still have access until your subscription period is over. If you cancel after 15 days of a 30 day plan, you will have access for 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Please allow up to 7-14 business days for the refund to process.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {support@pnwporn.com}.
Physical Items
Any physical items that are for sale are non-refundable, unless they are not received by the recipient. If purchased through a model/vendor please contact that person first, to resolve your issues. If that doesn’t resolve it please email us {support@pnwporn.com}
Exchanges
We only replace items if they are defective or damaged. There are no exchanges for digital goods.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Hiring Models
All models are independent contractors and have no affiliation with PNWPORN.COM. Any deposit made for hiring a model that “no shows” is fully refundable within 14 days of the scheduled shoot date.
Models have their own policies regarding payment for shoots and refunds. You must work that out with the performer before a scheduled performance.
Need help?
Contact us at {support@pnwporn.com} for questions related to refunds and returns.
