Have a question about the billing on your account?
We’ve put together a list of the most commonly asked questions about our billing policies and your membership.
I Purchased a Video, but don’t see it?
After you complete a purchase you should be taken to the download video section. All paid for videos after completion of purchase will be in your account area until you cancel your account.
Which billing company billed me?
After purchasing your membership you should have gotten an email from the billing company and our system. This email would be a notice that informs you of all your billing and login details. If you cannot locate this information, don’t fret, you can easily contact us and we can provide it to you.
What Billing Companies do you use for processing?
Our main Credit Card Processor is Stripe we also use PayPal. Updating to authorize.net in the next coming few days.
What is going to show on my credit card statement? Are they going to know I bought porn?
Depending on which billing company processed your payment, you will see: MDPMG. As you can see it is all discreet and no one will be able to tell what you purchased.
Why Was My Credit Card Declined?
If this has happened to you we are sorry for the inconvenience. When a credit card is declined it is out of our control. This means that we’re not the ones denying it and it’s either the card issuer or the billing company who is doing so.
Some common reasons for your card being declined are: Exceeded the cards limits, possible invalid fields, previous online fraud or chargebacks, bank block, your bank may have fraud protection on and not recognize our site, and sometimes just bad luck.
If you wish to find out the reason why your card was declined, you should contact the card issuer or billing company directly as they have access to that information.
How often will I be charged for your services?
If you purchased via the monthly membership option your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th.
If you joined via the Limited Trial Membership option, you will be charged $0.00 on the day you purchased. This option DOES upgrade automatically to a full membership if not cancelled within the 24 hour time period.
What is your refund policy?
Refund policy: You may request a refund however the refund is subject to review of staff, no refund is guaranteed. For more info visit Refund Policies
Do you store my billing details?
The billing companies that we use store all of your billing details on an encrypted service. No billing records are kept on our Site or Servers.
We also do not sell, trade, or give away our member login details or email records. We keep all details properly encrypted and locked away for private use only.
Membership Cancellation
Let me start off by saying, thanks for being a member! The entire team truly hopes you enjoyed your stay with us. We would love to hear any feedback you may have, as we love hearing what our Members have to say.
The quickest and easiest way to cancel is directly through your account login that you used when you purchased your membership.
If you have any trouble canceling your membership, please reach out to us. Contact Us
Please have your email, user name, order number info in your email. Do not send us any credit card or sensitive information.
I cancelled my membership but did not receive a cancellation receipt.
Please check your spam folder for any emails. If you didn’t receive an email please let us know directly: support@pnwporn.com
